With the largest youth population in history, there is an unprecedented opportunity for young people to take an active role in shaping the future. This generation has inherited enormous global challenges, but has the ability to confront the status quo and offer youth-led solutions for change.

The Global Shapers Community, born out of the World Economic Forum, is a grassroots network of inspiring young people under the age of 30 working together to address local, regional, and global challenges. With more than 13,000 members, the Global Shapers Community spans 445 city-based hubs in 150 countries.

In each city, teams of Shapers self-organize to create projects that address the needs of their community. Projects are wide-ranging – from responding to disasters and combating poverty, to fighting climate change and building inclusive communities. Shapers are diverse in expertise, education, income and race, but are united by their desire to bring about change.

We are providing leadership coaching to selected Shapers in recognition of the extra efforts made by Community Champions, Advisory Board Members and other key participants to improve the Community. The cohort of over 30 Global Shapers will focus on empowering leaders and unlocking the leader’s potential within the overall Global Shapers Community.

Coaching Team

Our Coach Team is made up of 25 professional coaches from around the globe to provide 1:1 leadership coaching to the selected Shapers.

Annette Brackin

Annette Brackin

Executive Coach

United States

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Annette Brackin believes that the signature of an effective leader is his or ability to rise to the challenge of volatile, complex and ambiguous conditions and to build more adaptive organizations by leveraging the principles of emergence, flow, synchronicity and intention. She instills in her clients the confidence to lead through complexity by leveraging and experimenting with conventional and unconventional ideas and methods. She is an executive coach and facilitator who helps leaders at all levels unpack complex challenges and human dynamics to create organizations that move beyond survival to flourish and thrive through complex conditions. Her experience, skill and knowledge in systems thinking, complexity, enterprise dynamics and more have consistently helped leaders produce deep change in themselves, their teams and their organizations. She has coached leaders in the banking, telecommunications, healthcare, aerospace, financial services and consumer products industries. She is a certified group coach, somatic coach, ACE-certified coach, and member of the invitation-only virtuoso coaching group where she practices and learns with and as “the best of the best.”

Asher Rickayzen

Asher Rickayzen

Founder at SeeMore Consulting Ltd, Executive Coach

United Kingdom

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My career has provided me with a wealth of experience in many different industry sectors with organizations of varying size and states of maturity. Having held executive positions for more than 20 years, I became a consultant in the field of change and follow my interest in the relationship between culture and strategy. For a number of years, alongside my day job, I was a guest lecturer on the Executive MBA program at Cass Business School and a member of its Advisory Board.

Belinda Chiu

Belinda Chiu

Founder at Hummingbird research coaching consulting

United States

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Belinda Chiu, Ed.D. believes in the power of play to bring authenticity and compassion for a happier planet. Through her 20+ years coaching, training, and leading individuals and teams in the public, academic, and private sectors, she is on the forefront of democratizing emotional intelligence and committed to developing courageous leaders and powerful teams dedicated to equity and representation. She serves as visiting faculty for Tuck’s Global Leadership, Fordham’s Gabelli TALK, and Dartmouth’s Management Leadership Development Program. She is a faculty member, content designer, and ICF-certified Meta-Coach for the Emotional Intelligence Coaching Program co-developed by Dr. Daniel Goleman; a Certified Teacher with the Google-born Search Inside Yourself Leadership Institute; and Teaching Fellow with True North Leadership. She engages with organizations such as GlaxoSmithKline, Sony, Stanford, and the World Economic Forum, As founder of Hummingbird research coaching consulting, she collaborates with Ignition Coaching as Chief Learning Designer, the Mind Gym as Master Coach, Laughter on Call as Mindfulness Comedian, and eiFOCUS as board member. She continues to serve the U.S. State Department as an International Liaison. Author of The Mindful College Applicant, she is a regular contributor on platforms such as Thrive Global.

Bethany Kurbis

Bethany Kurbis

Founder and CEO at Integrative Coaching LLC

United States

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PATH TO PURPOSE Bethany came to coaching by way of a motorbike in South Sudan. While working with humanitarian organizations, Bethany saw first-hand the power of creating safe spaces for people to identify their goals and develop strategies to accomplish their visions. Through those experiences, Bethany pursued a new vision for her own life to create space for people to connect to their purpose. Bethany received a masters degree in Human Resource management and has focused on empowering employees to reach their potential within organizations for over a decade. As a certified coach through the International Coaching Federation, Bethany now works full-time with clients spanning the technology, development, and non-profit sectors. UNLOCKING POTENTIAL pharmaceutical, political, international Bethany partners with individuals and organizations to develop internal resources that unleash potential. By identifying core values, strengths, and motivators, clients develop a toolkit of strategies to accomplish their goals. Along with that, clients learn their patterns of fears, stressors, and habits that can inhibit potential. Bethany's coaching process ensures clients have the tools, strategies, and resilience they need to pursue their vision and connect to their purpose.  

Christine Williams

Christine Williams

Executive and Leadership Coach

United States

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As an Executive Coach, Christine’s talent lies in her ability to meet people where they are. She thrives on uncovering obstacles that keep talented individuals and teams from realizing their full potential. Her strengths are in helping her clients expose their blind spots, gain clarity on their aspirations, and take actions with structure and confidence. Using research based and proven methodologies, Christine guides her clients through transition and change. Christine has more than 15 years of experience consulting with organizations and working with leaders on how to actualize their highest potential so they can maximize wellbeing while leading with impact. As an ICF certified coach, Christine blends her organizational insight and strategic thinking to comprehensive engagements. With openness and curiosity, Christine will work with you to gain greater self-awareness, a catalyst for growth and change. She is known for her intuition and insight to navigate complex and challenging circumstances with empathy and support. Christine listens deeply and asks powerful questions to help gain wisdom of one’s mindset and behaviors and their influence on personal and professional goals. Christine creates a safe and trusting partnership for all of those she collaborates with.

Diana NDücker

Diana NDücker

Executive Coach, Strategic Business Mentoring

United States

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Based in Mexico City, Diana is fluent in English and Spanish. Diana has 13 years coaching experience and for the past 11 years, Diana has been actively involved in the World Business and Executive Coach Summit (WBECS), where she has served as IMS Official Facilitator (Spanish and English). In 2020, Diana served as Official Summit Facilitator for IM Spanish Sessions. Diana specializes in strategic planning and human development, working with managers and executives to boost skills, and grow and develop productive teams. Prior to becoming a coach, Diana worked for more than 20 years as Executive Director in Mexican and International Holdings.

Gian Paolo Einaudi

Gian Paolo Einaudi

Leadership and Career Coach | Thought Partner | Social Impact Agent

United States

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Gian Paolo has a calling to empower others. After college, he answered this calling by working in community and youth development while serving in the Peace Corps in Central America. Later he co-founded a nonprofit that equipped rural communities with access to medical and educational services. After completing an MBA with INCAE (founded by Harvard University in Central America), he advised companies on citizenship strategies throughout The Americas and forged partnerships between private entities in the US and social sector organizations in Latin America and the Caribbean. Since 2014, he has used coaching skills to equip others in living and leading with clarity, purpose, and passion. As the founder of Forward Bridges Coaching, he partners with change agents, entrepreneurs, intrapreneurs and others seeking to grow. Gian Paolo has accreditation from the International Coaching Federation (ICF.)

Henna Inam

Henna Inam

Board Director and Chair of Board People Committee | CEO

United States

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Henna Inam is an executive coach, global speaker and the author of the book Wired for Disruption. A 20-year veteran of Fortune 500 companies she has seen first-hand the pressures of leading in times of disruption. Her book details the five shifts in agility and 15 Agility Accelerators (tools and practices) to help activate our innate agility and be a force for good in times of disruption. Her neuroscience-based research shows that agility is already built into our DNA. In the book, she shares how these shifts are within our control and promote well-being to help us thrive in the future of work. Together, we can create workplaces and a world that work better for all. 

Jakub Grzadzielski

Jakub Grzadzielski

Executive & Leadership Coach | Certified executive coach

Poland

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As a child, Jakub Grzadzielski sang as a chorister in the world-famous Stuligrosz Choir, with which he toured throughout Europe. Later, he moved from music to sports, playing center for a major Polish regional basketball team. However, a serious knee injury curtailed his basketball career. He shifted to amateur boxing while pursuing his education, eventually graduating from the University of Technology in Poznan in the field of Electrical Engineering. Originally, he intended to get a PhD. However, family life intervened. “I’ll finish my doctoral studies,” he says with a laugh, “when my daughters leave home for college.” In his 17 years leading various teams in the automotive industry, Jakub discovered his real passion: working with and for people. “When I help people,” he states, “their achievements feel like my achievements.” What led Jakub to Stakeholder Centered Coaching? “After reading Marshall Goldsmith’s book, ‘What Got You Here Won’t Get You There’, I felt that the concepts in this book were the absolute foundation for any successful transformation.” He extolls “the incredible practicality and effectiveness of SCC methodology. From experience, I know that this approach guarantees measurable progress.” Jakub finds most rewarding the experience when the person he’s coaching changes behavior in a way that what was perceived as a weakness is now perceived as a strength. “These are the moments that show how much our profession is needed,” he says.

John Cockburn-Evans

John Cockburn-Evans

Productivity Expert | Transformational & Team Coach | NED | Mentor

United Kingdom

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John Cockburn-Evans splits his time between coaching and consulting across many countries, as well as mentoring start-up businesses. He has held senior leadership roles in manufacturing and engineering for large global companies such as BASF, Total & DuPont. John has also lectured on change management for MBA courses and acts as a Business Ambassador and Branch Chairman for the Institute of Directors. John is passionate about making a difference and has worked with companies around the world in very challenging environments, helping leaders improve the company culture and shift mindsets. He has recently participated in the ICF UK Ambition Institute partner program, coaching high potential senior UK educational leaders. As a Fellow of the I.Chem.E. he also mentors’ young chemical engineers through their professional qualifications.

Karin Wellbrock

Karin Wellbrock

Executive & Strengths Coach and Team Developer with focus on Japan - to find your authentic voice and unique path

Japan

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Karin is driven by helping people to be at their best – especially at the workplace. As an executive and team coach her focus is on developing leaders who want to be genuine and authentic. Karin was born and raised in Germany. She studied business and international relations in Germany and the US before joining UNESCO in Paris and later NEC Electronics in Europe. To feed her curiosity and desire to learn and solve problems, she joined Deloitte and worked for 18 years as a management consultant in Europe, North-America, East and Southeast Asia in progressive roles. She found her true calling in people development as coach, mentor and advisor when she joined Kay Group – a leadership and team development firm in Tokyo - in 2017. Her coaching spans from instructural coaching to breakthrough coaching depending on the needs and desired outcomes of her clients. She frequently works with first time leaders who want to grow into their role and find their own voice. Karin is native speaking English and German.

Kully Jaswal

Kully Jaswal

Executive Coach & Facilitator, PCC

United States

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Kully has helped individuals and teams maximize their drive, resilience and performance both in work and in life. Combining extensive business experience with coaching skills, she has delivered a plethora of individual coaching assignments and group workshops in the areas of Career Coaching, Executive Coaching, Mindfulness, Communication Skills, Presentation Skills and Personal Resilience. Her clientele includes senior managers and executives in the financial services, consumer, pharmaceutical and professional services industries. At the core of Kully’s coaching style is a desire to build clients’ resilience and emotional intelligence. She is a Professional Certified Coach (PCC) with the ICF, certified teacher for the Google-born Search Inside Yourself Leadership Institute, and a Meta-Coach for Dr. Daniel Goleman’s Coaching for Emotional Intelligence Certification Program. Kully brings to her work 15 years of business experience in London and across Europe specializing in risk management and operational reviews. As Director for Deloitte UK, she worked with a variety of clients and projects across multiple sectors. She also served as Talent Director and Coach responsible for delivery of coaching and training programs focused on leadership and career development. No stranger to change, Kully was born in the UK, lived and worked in London and Hong Kong, and now resides in New York.

Kyoko Morimura

Kyoko Morimura

Sr. Manager, US Leadership Coaching Center of Excellence (LC CoE)

United States

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Kyoko Morimura is a Leadership Coach, working with leaders at all levels in Corporate and non-profit organizations. With over 20 years of leadership development and coaching experience, Kyoko specializes in helping leaders elevate their impact on their teams, organizations, and communities. Kyoko believes coaching is one of the unique enablers for human development. It helps people discover their authentic self and courageously bring that truth to their leadership. Kyoko is committed to creating the “true space” where her clients can explore who they are and what their bold aspirations are. Her motto is: “Reveal people to who they are, and everything else will follow.” Kyoko’s credentials include Professional Certified Coach (PCC) from International Coaching Federation (ICF), Certified Professional Co-Active Coach (CPCC) from Co-Active Training Institute, and National Board Certified Health and Wellness Coach (NB-HWC).

Lucrecia Iruela

Lucrecia Iruela

Contributor at Forbes • Marshall Goldsmith 100 Coaches • Business Catalyst • Community Builder

United States

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Lucrecia Iruela has a very eclectic background. She started in the leadership arena when she was eighteen years old. She understands leadership in a 360 view. She’s a Leadership Accelerator, Community Builder and Culture Catalyst. Lucrecia is the Founder and CEO of Meliora, a consulting firm specializing in leadership where she coaches and facilitates programs to top notch executives in the largest corporations in the Silicon Valley. She is also the Founder of Tronco, a high-end, revolutionary luxury leather wearable goods brand and Dugodo, an App that allows people to share the life they love and their favorite places. Lucrecia has a global mindset; her motto in life is “to have a life that you are proud of, understand your values, and share it with the world. We all are in charge of our decisions and the environment that we want to create.” She’s worked in the most prestigious law firms in Europe and California. Justice & Equilibrium, Flexibility and Passion are her values. Lucrecia is a seasoned Human Resources (HR) consultant and a leadership coach in multiple countries. She helps clients to expand their visions to understand other cultures and perspectives. She brings the Silicon Valley ecosystem and mindset to different markets and regions around the world with her writing, coaching and speaking.

Malini Kumar

Malini Kumar

Executive Coach

Nigeria

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I am an Executive Coach with nearly 25 years of experience in Telecommunications, Business Process Outsourcing and Executive Coaching. My purpose as a coach is to help her clients achieve their objectives and become the best versions of themselves. I partner with clients on a journey of self-discovery and insightful conversations about goals, objectives, behaviors and beliefs and helps them create powerful actions and changes leading to outcomes they desire.I have successfully leveraged real world corporate experience to effectively help leaders grow & optimize their full potential. My skill sets include cultural sensitivity and an ability to work with clients from diverse backgrounds. My Clients includes Senior Leadership from Akamai, Vodafone, Etisalat, Schlumberger, Capgemini, Biogen, University of Waterloo, MongoDB and also Entrepreneurs across different geographies like US, Canada, Norway, France, United Kingdom, Nigeria, Saudi Arabia, Afghanistan and India. Industries include Telecom, Food and beverages, Direct to Home, Education and Non-Profit.

Maria Wade

Maria Wade

Executive Coach, Founder

United States

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Maria Wade is an executive coach and consultant, specializing in coaching leaders who are responsible for creating and impacting organizational cultures. Together, with her clients, Maria works to create more spaces where people feel they belong, desire to contribute and are valued for who they are. Maria believes in people’s limitless potential, wholeness, resourcefulness, and natural creativity. As an agent of change, she is passionate about leading individuals and organizations through transitions, rooting coaching in the vision of the future state. Leveraging her own personal experience in managing a transition from her native country to the United States, she is uniquely positioned to provide insights into the importance of welcoming change and adapting through it. Prior to establishing her bilingual (English & Russian) coaching practice, Maria’s wide-ranging career included leadership roles in legal services and project management in mergers and acquisition, asset management, paper production, electricity and heat production, gas and oil, consulting, and other industries. Maria holds a Master’s Degree in Law, a Master’s in Business Administration, PMP® and Prosci certifications, and a Coaching Certificate from Columbia University’s Coaching Certification Program.

Marilyn O'Hearne

Marilyn O'Hearne

Potential Unlocker Coach, Author

United States

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Marilyn O’Hearne, MSW, MCC, is a highly experienced coach, mentor and supervisor who has worked both in the NGO and private sector in over 30 countries. She has served on the ICF Global Board of Directors, as a Board Member at the Association of Coach Training Organizations and on the Advisory Team for ICF Advance Cultural Competency Event. Marilyn is a recognized thought leader in the areas of personal bias, CQ and EQ, having published numerous articles of the topic as well as a book, Breaking Free from Bias, targeted at organizations to support them manage unconscious bias. She believes that expanding potential, including Cultural Intelligence, results in reduced conflict while also boosting prosperity and peace. Through her work, breakthrough changes are achieved in individual, team and organizational results through renewing vision and focus leading to sustainable goal attainment rather than burn out and loss of talent. Clients appreciate Marilyn for her deep knowledge of cross-cultural interventions gained from strong international exposure, including in Ethiopia. They also appreciate her gentle strength, warmth, humor, integrity and excellent communication skills. Known for her generosity in contributing to the coaching profession, the community and clients alike, Marilyn has trained and mentored hundreds of coaches internationally, including through her own “Culturally Intelligent” Programs as well as through her involvement with two coach training organizations. Marilyn has served as an NGO leader in Brazil and an Organizational Behavior and International Business University Adjunct Professor in Hong Kong and Malaysia. A lifelong learner, her post-graduate training has included Systems Theory, Mediation, Intercultural Communication, Global Coaching Supervision Certification, Advanced Diploma in Deep Transformational Coaching, Coaching and Mentoring International, Immunity to Change and Six Sigma. Marilyn is a Thomas Leonard Achievement Award recipient, given to coaches who exemplify the visionary perspective of Thomas Leonard, a major contributor to both the profession and industry of coaching, and founder of the International Coach Federation.

Noémie Le Pertel

Noémie Le Pertel

International Consultant on Global Systems-Level Resilience for Sustainable Human Flourishing. Leading Evidence-Informed Positive Change through Research, Education, Health Care, Organizational Learning & Development

United States

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Dr. Noémie Le Pertel is an internationally renowned expert, keynote speaker, consultant, thought-leader and executive resilience coach specializing in sustainability and human flourishing for global institutions. She is the founder/CEO of Empowered Wellness and the Center for Positive Leadership, LLC, empowering the fulfillment of potential through human-centered, whole-person leadership with embodied neuroscience for over 20 years. She is one of Marshall Goldsmith’s 100 Coaches. Clients include United Nations, European Central Bank, NN Investment Partners, KBC, Columbia Business School, Ireland’s Health Service Executive, Ministries of Foreign Affairs, AppNexus, CHUBB, AACSB, Etsy, AbbVie, New York Times. Dr. Le Pertel currently leads research on global and organizational wellbeing, burnout, health and human flourishing in 122 countries with Harvard School of Public Health and World Bank. She is an academic director, adjunct professor, and lead faculty for IE University’s Executive Master in Positive Leadership and Transformation, the Center for Corporate Learning and Innovation, the International Masterclass in L&D Leadership at IE Business School, and a visiting professor at the International School of Management in Paris, France. Dr. Le Pertel serves as a learning coach for executives at INSEAD business school and is an instructor for Stanford University’s BeWellinitiative, where she teaches Sustainable Happiness: Global Human Flourishing for university staff. She is the founder and chair of the Economics of Wellbeing & Global Human Flourishing working group at Harvard University’s Human Flourishing Program.

Patrick Reilly

Patrick Reilly

Developing Executive Presence and Learning to Navigate the Political Landscape, Board Member for 3 Organizations

United States

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Patrick Reilly specializes in executive coaching and consulting. He has worked extensively with leaders in the health care, technology, and construction sectors for more than 25 years, internationally and in the US. His passion is getting leaders into action for success and satisfaction. He has extensive experience in accelerating executive development and employee engagement. Additionally, he has served on a number of non-profit boards in the arts and professional services. The core principles that drive his work include: Goal clarity is essential for success. He always clarifies his intention for his client before beginning to work with his client. Right strategy and cultural awareness are critical to goal achievement. Goal achievement is essential for building the motivation and commitment to tackle the next higher level goal. And then, he asks himself, what do I see today when I look at my client? And then, what is needed?

Rocco Lombardo

Rocco Lombardo

Coaching and Training Specialist | Leadership Team - Family and Community Engagement Coordinator- DEI Team

United States

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I have had the privilege to support others in experiencing the extraordinary for over thirty years. My passion and mission is to make a positive impact on the individuals and organizations I serve, paying forward all that I have been given. My experience includes training and coaching in many areas of personal and professional development, counseling and therapy in community and clinical settings, martial arts instruction and developing others to do the same. I partner with organizations, groups and individual clients to identify areas where they seek greater performance, joy and fulfillment, and I use a variety of approaches mixed with genuine commitment and playfulness to support them in creating breakthroughs to what they truly desire and deserve.

Shannon Salentine

Shannon Salentine

Leadership Coach + Team Facilitator + Speaker

United States

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Shannon Salentine is a leadership coach and consultant. She works one on one with individuals and groups to find clarity in their purpose, take action, and make a difference in the world. Shannon believes that when we bring our whole selves to serve the needs of our community and world, we leverage our strengths and humanity to live and lead fully with courage, compassion, and integrity. She’s passionate about partnering with leaders to hold their vision for a better world while integrating the practices and tools they need to amplify their leadership and sustain their own well-being. Based in Durham, North Carolina, Shannon works globally with individuals and organizations. She is a trained Co-Active Coach with a Professional Coach Certificate from the International Coaches Federation and a Master of Public Health in International Health and Development from Tulane University. Her coaching approach draws from additional certifications in the Leadership Circle Profile and the Emotional and Social Competency Inventory and training in the neuroscience of coaching, embodied coaching, mindful meditation, and anti-racism. Shannon has over 20 years of experience working in public health and global development. Over the course of her career she developed as a leader and a coach while supporting teams from around the world working to improve health systems. On the day to day, you can find Shannon coaching, collaborating, and speaking on living a mindful and purpose-driven life. She spends her week mornings getting her kids to school (mostly on-time) and her weekends with her family exploring Durham, NC and beyond.

Suha Daou

Suha Daou

Executive Director

United States

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Suha F. Daou, MA, Ph.D., is a multilingual expert with more than 24 years of professional consulting, individual and team coaching, facilitation, and academic experience in a wide array of industries and organizations. Dr. Daou taught graduate and undergraduate courses in leadership, negotiation, ethics, and all facets of human resource management and development. While at the UN, Dr. Daou led the Management, Leadership, Communication and Innovation (MLCI) Unit at the UNHCR Global Learning Center in Budapest where she was actively involved and either directly or indirectly responsible for the assessment, design, development, implementation, and evaluation of all core management and leadership development programs for national and professional staff at all levels. As a consultant, Dr. Daou has provided a variety of performance improvement efforts including executive coaching; team coaching; comprehensive needs assessment; the design and development of training programs and materials; selection and performance appraisal guidelines; and human resource interventions and associated evaluation programs for a variety of organizations spanning several industries. In the area of leadership development, Dr. Daou designed and conducted numerous leadership competency assessments and resultant leadership development interventions. Dr. Daou is a certified practitioner in a variety of psychometric assessments including the Hogan Assessment, the Kirton Adaption-Innovation Inventory, The Korn Ferry Leadership Architect (KFLA) and Korn Ferry 360 (KF360), and the Thomas Kilmann Conflict Inventory. Dr. Daou is certified by Georgetown University as an Executive Leadership Coach. Dr. Daou is currently completing the Global Organization Executive Coaching program at HEC Paris.

Suzanne Silver

Suzanne Silver

Executive & Leadership Coach and Trainer in Hong Kong, Singapore, and across Asia Pacific for Executives and Leaders

Hong Kong

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Suzanne has 30+ years of experience working in the UK and Asia specialising in Executive Coaching, Leadership and Team Development, and behavioural change. Suzanne has worked with multi-national organisations in both the public and private sectors, supporting learning and development of a wide range of staff and cultures across global geographies. This has ranged from individual specialists to senior leaders, enhancing their impact with commercial businesses, customers as well as across governments. Having worked across several industries, a major focus for Suzanne has been on coaching leaders through transformational change and organizational challenges. She partners with clients to help them manage the challenges they encounter as they take on new roles and responsibilities. This is done through cultivating a deeper self-awareness of individual strengths and resourcefulness in the face of change, aiding clients in further developing self-confidence, resilience, and improved leadership skills. Suzanne is an ICF certified Executive Coach (PCC). Her experience and qualification in Social Work, specializing in psychology and human development, forms the foundations for her approach.

Sylvia Vriesendorp

Sylvia Vriesendorp

Sole proprietor and owner

United States

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Originally from the Netherlands, Sylvia lived and worked in Lebanon (ICRC), Senegal (UNESCO) and Afghanistan (USAID) for several years, became an American citizen in 2005, and currently lives in Massachusetts. Sylvia is fluent in Dutch, English and French. Sylvia has 7 years coaching experience and is an Institute for Professional Excellence in Coaching Certified Professional Coach (CPC), an International Coaching Federation Associated Certified Coach (ACC). Sylvia is also a certified Conversational Intelligence® (CIQ) Coach. Sylvia’s coaching practice is focused on helping senior NGO leaders, especially in Francophone and Anglophone Africa bring out the best in themselves and their staff and navigate the turbulences of our times.